Delivery, complaints and returns policy

1. Delivery within Poland

Standard delivery of a work up to 130 × 80 cm costs PLN 199 and includes protective packaging and mandatory insurance up to the value of the work.

The carrier is Poczta Polska. A finished work is normally dispatched within 3 working days after full payment. A commissioned work is dispatched within 3 working days after completion, approval, payment of the balance and reaching a condition suitable for safe transport.

2. International delivery and non-standard formats

Delivery is available to countries served by the carrier unless sanctions or transport, customs or insurance restrictions prevent it.

Before contracting, the Customer receives a quote specifying transport, packaging, mandatory insurance, timing and which party bears duties, import VAT and local charges. Non-standard formats are quoted according to dimensions, weight, destination, protection and value.

3. Packaging and transit damage

The work is protected with material that does not adhere to paint, corner protection, cushioning and rigid external packaging.

The Customer should inspect the parcel and send photographs of any damage, the label and the work as soon as possible. Absence of a damage report does not remove statutory consumer rights.

The Seller handles claims against the carrier or insurer; responsibility towards a Consumer is not shifted solely to the carrier.

4. Complaints

A complaint may be sent to kontakt@tealdot.pl with the order number, description, requested remedy and, where helpful, photographs. A reply is provided within the legally required period, generally 14 days for a consumer complaint.

The Customer may request repair or replacement, a price reduction or withdrawal where statutory conditions are met. Inability to replace a unique work does not remove other rights.

Features of impasto and the disclosed style are not in themselves a lack of conformity. They do not prevent complaints about damage, colour, format, subject, depicted person or departure from the specification.

5. Return of a finished work

As a rule, a Consumer may withdraw within 14 days after receiving a finished work by sending a statement to kontakt@tealdot.pl.

The work must be protected at least as securely as in the original shipment. The Customer is responsible for diminished value caused by handling beyond what is necessary to inspect it.

The Customer bears the direct return cost. The estimated maximum return cost for an oversized work is PLN 199.

The Seller refunds payments within the statutory period, including original delivery up to the least expensive ordinary method, and may withhold the refund until the work or proof of return is received.

6. Personalised works

The right of withdrawal does not apply to a non-prefabricated work made to the Consumer’s specifications or clearly personalised needs. This is communicated before contracting and does not limit complaint rights.

7. Model withdrawal statement

Addressee: XperiBase sp. z o.o., 4 Przemysłowa Street, 14-100 Samborowo, Poland, kontakt@tealdot.pl. I hereby give notice that I withdraw from the contract for the sale of the following work: [title/number]. Contract/receipt date: [date]. Consumer’s name and address: [details]. Date and signature — for paper submissions only: [details].